| Live chat support |
Provides fast, reliable and real-time interaction between your customer support executives and online customers. |
| Track web visitors in real time |
Lets you know "who, what, where" of each customer on your website in real time. |
| Email Transcripts of Live chat sessions |
Facilitates to send Live chat sessions to visitors on their specified email address for future use. |
| Canned messages |
Software facilitates modification option to change in already existing saved messages according to user’s need. |
| Chat transfer |
Facilitates to transfer chat from one operator to another operator any time for better customer support. |
| Operator to Operator chat |
Support interaction between two online operators in multiple departments for more flexibility. |
| View chat history |
Provides chat history details including the chat time and date along with visitor’s detailed information and full text. |
| ‘Visitor is typing’ facility |
Easily view what visitor is typing before sending the message. |
| Handling multiple visitor by single operator simultaneously |
Supports single Operator to interact with multiple website visitors simultaneously. |
| Chat backup and restore facility |
Facilitates to take backup of the chat conversation and restoring the same at user defined safe location. |
| View visitor information |
Displays detailed information of Visitor including Visitor IP, Visitor Name, Browser, Arrival Time and Date, Department and Current Page. |
| Offline Messaging and Live Support |
Helps visitor to leave offline message in case if operator is not available online or out of service. Utility also provides visitor with the facility to send offline messages to the operator by specifying his name, phone number, email id, contact address and message. |
| Operator Online/Offline Indication |
Provides visual interface that indicate change in state if agents are online or offline to accept calls. |
| Block Selected IP Address |
Provides option to Block IP if required by the operator to prevent chat from selected IP Address in future. |
| Modify style or color of chat button image |
Software provides Chat Windows style option that make stylish chat button to select any style with the help of drop down list menu. |
| Provide Http and https connections |
If you have confidential information and want to secure then you can use https (Hypertext Transfer Protocol Secure) connection that create a secure channel over an insecure network or you can simply transfer data with http connection. |
| Generate reports of Awaiting visitor list |
Software displays reports of all Awaiting visitor list and show detailed information or current status of recent visitors like name, Visitor address, visitor state, operator, total time and Waiting time. You can see visitor’s detail with menu or without menu option. |
| Add / Remove operator facility |
Software can easily add and remove one or more operators using add operator options. |
